Crucial Conversations
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler · first published 2001 · ISBN 9780071772204
A framework for having high-stakes conversations when emotions run high and the stakes feel personal. The authors teach you to recognize when you've gone silent or aggressive, how to make it safe to talk, and how to listen for what the other person really means. The book is practical, with dialogue examples and techniques you can practice.
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Anesthesia teamwork depends on speaking up about a concern without defensiveness and hearing feedback without shutting down. This book teaches you those skills in the language of operating rooms and ICUs.